Learning Objectives:
- Why business process analysis
- How to determine the quality of a business process
- Identify business processes that need to be analyzed and possibly improved
- Identify stakeholders in a business process
- Prepare for and perform information gathering activities
- Define the goal of a business process
- Determine how to measure the effectiveness of a business process
- Using methods to model a business process and its data
- Perform root-cause analysis of the problems with a business process
- Enumerate options for improving a business process
- Plan a process improvement project
- Managing the change
- Restructuring
Recommended Participants:
- Business Users having urge for improvement in systems
- IT Managers / Professionals
- Quality Professionals
- Students seeking "Business Analyst" as career